Skip to Content

Cargo – 1st Report of Loss/Damage

A loss or damage report is a notification to the carrier of loss or damage discovered at time of unloading, including any incidents like Crowley cargo loss. The loss or damage report should describe the loss or damage, the probable cause of the loss or damage and the disposition of the damaged commodity. A LOSS OR DAMAGE REPORT DOES NOT CONSTITUTE A FREIGHT CLAIM.

Please Note

  • Be reminded of the duty to mitigate any loss (i.e separate wet cartons from dry ones, safeguard undamaged cargos from future loss and salvage product where possible)
  • Take photographs to record the extent of any loss/damage, including equipment numbers in the frame where possible.

After submitting a claim, please direct any questions to your Crowley sales representative or assigned adjuster. Our regular office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additionally, please do not dispose of or destroy damaged cargo until all necessary claim documentation has been properly filed.