Hurricane

Hurricane Maria

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September 18, 2017 - 9 a.m. Eastern - Hurricane Maria Update #1

Storm Update: 9 a.m. Sept. 18, 2017

Crowley’s Corporate Emergency Management team is monitoring Hurricane Maria, a Category 3 hurricane tracking towards the Leeward Islands, US Virgin Islands, and Puerto Rico. The hurricane is predicted to strengthen to a Category 4 hurricane prior to landfall in Puerto Rico around 1000 EST Wednesday, September 20.

Safety is Crowley’s No. 1 core value, and as such we are taking all appropriate steps to ensure the safety of personnel, including our mariners, all of our vessels, facilities and your cargo. We are coordinating with our vessels to review their routes and plans to keep them well clear of the storm.

The following list contains information on those ports and facilities potentially affected by the storm.

San Juan, PR:

  • Government offices, including Hacienda, closed at 1200 EST today

  • Our offices, terminals and warehouses will close at 1700 EST today September 18, and will remain closed through September 19

  • The port of San Juan, PR is open and operating under U.S. Coast Guard (USCG) Condition X-Ray, with Condition Yankee expected this evening at 2000 EST.

U.S. Virgin Islands:

  • Our St. Thomas and St. Croix offices and terminals will close at 1700 EST today, September 18.

Eastern Caribbean:

  • The port of Castiries in St. Lucia and our offices are closed today, September 18.

Western Caribbean:

  • Ports, terminals and offices are operating normally at this time

We will continue to update you as port conditions change and as the trajectory of the storm continues to develop. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 19, 2017 - 1 p.m. Eastern - Hurricane Maria Update #2

September 19, 2017 - 1 p.m. Eastern - Hurricane Maria Update #2

Crowley’s Corporate Emergency Management team continues monitoring Hurricane Maria, now a major Category 5 hurricane.  Based on current forecasts, the hurricane is expected to impact St. Croix and Puerto Rico tomorrow, Wednesday, September 20.

Safety is Crowley’s No. 1 core value, and as such we are taking all appropriate steps to ensure the safety of personnel, including our mariners, all of our vessels, facilities and your cargo. We are coordinating with our vessels to review their routes and plans to keep them well clear of the storm.

The following list contains information on those ports and facilities potentially affected by the storm.

San Juan, PR:

  • The port of San Juan, PR, and government offices, including Hacienda are closed.

  • Our terminals, warehouses, and offices will remain closed through September 20.

U.S. Virgin Islands:

  • Our St. Thomas and St. Croix offices and terminals will remain closed through September 20.

Eastern Caribbean:

  • The port of Castries in St. Lucia, our terminal, warehouse, and offices are currently open and operating normally.

Western Caribbean:

  • The port of Rio Haina, our terminals, warehouse, and offices in the Dominican Republic are currently operating normally, but are expected to close at noon tomorrow, September 20.

  • Haiti, Cuba, and Jamaica ports, terminals and offices are operating normally at this time.

We will continue to update you as port conditions change and as the trajectory of the storm continues to develop. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 20, 2017 - 1 p.m. Eastern - Hurricane Maria Update #3

September 20, 2017 - 1 p.m. Eastern - Hurricane Maria Update #3

As our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean, we continue monitoring Hurricane Maria, which remains a major Category 4 hurricane after making landfall in Puerto Rico earlier this morning, September 20.

Safety is Crowley’s No. 1 core value, and as such we are taking all appropriate steps to ensure the safety of personnel, including our mariners, all of our vessels, facilities and your cargo. We are coordinating with our vessels to review their routes and plans to keep them well clear of the storm.

At this time, we expect disruptions beyond our control with many of our services. The following list contains specific information on those ports and facilities experiencing closings or alternate operating hours due to the storm.

San Juan, PR:
 • The port of San Juan, PR, and government offices, including Hacienda are closed.
 • Our terminals, warehouses, and offices will remain closed until the storm's impact has been assessed and safe resumption of operations can be determined.

U.S. Virgin Islands:
 • Our St. Thomas and St. Croix offices and terminals will remain closed until the storm impact has been assessed and safe resumption of operations can be determined.

Eastern Caribbean:
 • Our terminals, warehouses, and offices are currently open and operating normally, though some delays are to be expected.

Western Caribbean:
 • The port of Rio Haina, our terminals, warehouse, and offices in the Dominican Republic are closed.
 • Haiti, Cuba, and Jamaica ports, terminals and offices are operating normally at this time.

We will continue to update you as port conditions change and as the trajectory of the storm continues to develop. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 21, 2017 - 12:00 p.m. Eastern - Hurricane Maria Update #4

September 21, 2017 - 12:00 p.m. Eastern - Hurricane Maria Update #4

Our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean. Crowley's Corporate Emergency Management team continues monitoring Hurricane Maria, which remains a major Category 3 hurricane still affecting Puerto Rico and the Dominican Republic.

Safety is Crowley’s No. 1 core value, and as such we are taking all appropriate steps to ensure the safety of personnel, including our mariners, all of our vessels, facilities and your cargo. We are coordinating with our vessels to review their routes and plans to keep them well clear of the storm.

At this time, we are experiencing disruptions beyond our control with many of our services. The following list contains specific information on those ports and facilities experiencing closings or alternate operating hours due to the storm.

San Juan, PR:

  • The port of San Juan, PR, and government offices, including Hacienda are closed.

  • Our terminals, warehouses, and offices are closed until the storm's impact has been assessed and safe resumption of operations can be determined.

U.S. Virgin Islands:

  • St. Thomas offices and terminals are expected to reopen tomorrow at 0800 EST.

  • St. Croix offices and terminals are closed until the storm impact has been assessed and safe resumption of operations can be determined.

Eastern Caribbean:

  • Our St. Maarten terminal and offices are currently closed.

  • All other terminals, warehouses, and offices are currently open and operating normally, though delays are expected.

Western Caribbean:

  • The port of Rio Haina, our terminals, warehouse, and offices in the Dominican Republic remain closed.

  • Haiti, Cuba, and Jamaica ports, terminals and offices are operating normally at this time.

We will continue to update you as port conditions change and as the trajectory of the storm continues to develop. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 22, 2017 - 1:00 p.m. Eastern - Hurricane Maria Update #5

September 22, 2017 - 1:00 p.m. Eastern - Hurricane Maria Update #5

Our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean. Crowley's Corporate Emergency Management team continues monitoring Hurricane Maria, which remains a major Category 3 hurricane still affecting Puerto Rico and the Dominican Republic.

In the aftermath of Hurricane Maria's impact to Puerto Rico and the Caribbean Islands, safety remains our primary focus as we reestablish operations.

The following list contains specific information on those ports and facilities experiencing closings or alternate operating hours due to the storm's impact.

San Juan, PR:

  • The port of San Juan, PR, is currently performing navigational assessments prior to reopening for vessel traffic.

  • We are working closely with Hacienda to facilitate the release of food and aid cargo.

  • Our terminal in San Juan will be open tomorrow, September 23, from 0800 to noon EST.

  • Our warehouse is closed until the safe resumption of operations can be determined.

U.S. Virgin Islands:

  • The port of St. Thomas has reopened for daylight transit only.

  • Our St. Thomas offices and terminals are currently open.

  • Our St. Croix offices and terminals remain closed until the safe resumption of operations can be determined.

Eastern Caribbean:

  • Our St. Maarten terminal and offices are currently open.

  • All other terminals, warehouses, and offices are currently open and operating normally, though delays are expected.

Western Caribbean:

  • The port of Rio Haina, our terminals, warehouse, and offices in the Dominican Republic resumed operations today, September 22.

  • Haiti, Cuba, and Jamaica ports, terminals and offices are operating normally at this time.

We will continue to update you as our operations resume or conditions change. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 22, 2017 - 6 p.m. Eastern - Hurricane Maria Update #6

September 22, 2017 - 6 p.m. Eastern - Hurricane Maria Update #6

Our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean. 

In the aftermath of Hurricane Maria's impact to Puerto Rico and the Caribbean Islands, safety remains our primary focus as we reestablish operations.

The following list contains the latest updates on those ports and facilities experiencing closings or alternate operating hours due to the storm's impact.

San Juan, PR:

  • The port of San Juan, PR, is currently performing navigational assessments prior to reopening for vessel traffic. We are expecting to be able to start discharging cargo as early as tomorrow. 

  • We are working closely with Hacienda to facilitate the release of food and relief cargo.

  • Our terminal in San Juan will be open tomorrow, September 23, and Sunday, September 24, from 0800 to noon EST.

  • Our warehouse will be open tomorrow, September 23, from 0800 to noon EST.

U.S. Virgin Islands:

  • The port of St. Thomas has reopened for daylight transit only.

  • Our St. Thomas offices and terminals are currently open.

  • The port of St. Croix is expected to open tomorrow, September 23.

  • Our St. Croix offices and terminals will open for vessel operations tomorrow, September 23.

We will continue to update you as our operations resume or conditions change. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 23, 2017 - 12:12 p.m. Eastern - Hurricane Maria Update #7

September 23, 2017 - 12:12 p.m. Eastern - Hurricane Maria Update #7

Our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean. 

In the aftermath of Hurricane Maria's impact to Puerto Rico and the Caribbean Islands, safety remains our primary focus as we reestablish operations.

The following list contains the latest updates on those ports and facilities experiencing closings or alternate operating hours due to the storm's impact.

San Juan, PR:

  • The port of San Juan, PR, is now open for daylight transit only. 

  • We are working closely with Hacienda to facilitate the release of food and relief cargo.

  • Our terminal and warehouse in San Juan are open today and tomorrow, September 23, and Sunday, September 24, from 0800 to noon EST.

  • Our terminal and warehouse hours next week will be from 0700 to 1530 EST.

U.S. Virgin Islands:

  • The port of St. Thomas is open for daylight transit only.

  • Our St. Thomas offices and terminals are currently open.

  • The port of St. Croix is expected to open later today, September 23, and our offices and terminals are awaiting authorization in order to proceed with vessel operations.

We will continue to update you as our operations resume or conditions change. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 24, 2017 - 12:38 p.m. Eastern - Hurricane Maria Update #8

September 24, 2017 - 12:38 p.m. Eastern - Hurricane Maria Update #8

Our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean. 

In the aftermath of Hurricane Maria's impact to Puerto Rico and the Caribbean Islands, safety remains our primary focus as we reestablish operations.

The following list contains the latest updates on those ports and facilities experiencing closings or alternate operating hours due to the storm's impact.

San Juan, PR:

  • The port of San Juan, PR, is now open for daylight transit only. 

  • We were able to discharge the El Conquistador, voyage NAL7035S, yesterday, September 23. We are currently working on discharging our 455-4 barge, voyage SAL7107S, and plan on discharging the La Princesa, voyage SAL7108S tomorrow, September 25. All these barges bring much needed food and relief cargo to the island.

  • We are working closely with Hacienda to facilitate the release of these loads.

  • Our terminal and warehouse in San Juan will be open this coming week from 0800 to 1530 EST.

U.S. Virgin Islands:

  • The port of St. Thomas is open for daylight transit only.

  • Our St. Thomas offices and terminals are currently open.

  • The port of St. Croix is now open for daylight transit only.

  • We were able to discharge the Federica, voyage ISL7037S, yesterday, September 23, bringing much needed food and relief cargo to St. Croix.

We will continue to update you as our operations resume or conditions change. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 25, 2017 - 12:26 p.m. Eastern - Hurricane Maria Update #9

September 25, 2017 - 12:26 p.m. Eastern - Hurricane Maria Update #9

Our thoughts and prayers are with our friends, families and colleagues throughout the Caribbean. 

In the aftermath of Hurricane Maria's impact to Puerto Rico and the Caribbean Islands, safety remains our primary focus as we reestablish operations.

The following list contains the latest updates on those ports and facilities experiencing closings or alternate operating hours due to the storm's impact.

San Juan, PR:

  • The port of San Juan, PR, is now open for daylight transit only. 

  • We were able to discharge over the weekend the El Conquistador (voyage NAL7035S) and the 455-4 barge (voyage SAL7107S), and are currently working to discharge the La Princesa (voyage SAL7108S), with an additional influx of voyages to be discharged throughout the week.

  • We are working closely with Hacienda to facilitate the release of these loads as these barges bring much needed food and relief cargo to the island.

  • Our terminal and warehouse in San Juan will be open this week, Monday through Friday from 0800 to 1530 EST, and Saturday, September 30, from 0800 to noon EST.

U.S. Virgin Islands:

  • The port of St. Thomas is open for daylight transit only.

  • Our St. Thomas offices, terminal, and warehouse are open.

  • The port of St. Croix is now open for daylight transit only.

  • Our St. Croix warehouse operations have now resumed.

We will continue to update you as our operations resume or conditions change. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

September 28, 2017 - 2:15 p.m. Eastern - Hurricane Maria Update #10

September 28, 2017 - 2:15 p.m. Eastern - Hurricane Maria Update #10

We know many of you are concerned about the humanitarian crisis unfolding in Puerto Rico and the U.S. Virgin Islands. Conditions are extremely challenging. Here is what we are doing to respond and how you may be able to help. 

We have increased our capacity to serve these markets by chartering five additional vessels that will enable life-sustaining and infrastructure restoration supplies to reach Puerto Rico and the Caribbean.

As of today, more than 3,000 loads of food, supplies and other cargo are in San Juan, Puerto Rico, awaiting distribution, with another 1,100 loads on vessels at anchor awaiting the opportunity to unload, and more are on the way. We are working closely with Hacienda to facilitate the release of these loads and collaborating with our customers and relief agencies to unload and return empty containers so that we can bring more cargo to the island.

Our U.S. Virgin Islands terminals in St. Thomas and St. Croix are operating normally, but are currently at full capacity with loaded containers of food, water, relief supplies, and other cargo. As is the case in Puerto Rico, we urge our customers who are able to pick up their cargo, to do so as soon as possible to allow space for additional loads coming in. We also need your help expediting the return of empty containers.

Although our facilities in San Juan and the U.S. Virgin Islands are operating normally, communications may still be a challenge. If you have any questions, please contact our Customer Service Department at 1-800-276-9539.

Thank you for your continued support, and please keep everyone impacted by Hurricane Maria in your thoughts and prayers.

September 29, 2017 - 5:42 p.m. Eastern - Hurricane Maria Update #11

September 29, 2017 - 5:42 p.m. Eastern - Hurricane Maria Update #11

We know many of you are concerned about the humanitarian crisis unfolding in Puerto Rico and the U.S. Virgin Islands. Conditions are extremely challenging. Here is what we are doing to respond and how you may be able to help. 

We have increased our capacity to serve these markets by chartering five additional vessels that will enable life-sustaining and infrastructure restoration supplies to reach Puerto Rico and the Caribbean.

In San Juan, Puerto Rico, our team is working closely with relief and government agencies to continue to transport, receive and distribute water, food and other relief items as fast as it arrives at the terminal to support the island's recovery. Crowley has moved more than 700 government relief loads and we are planning to off-load an additional 210 loads this weekend, with another 1,000 loads ready to ship from Jacksonville, FL. In addition, Crowley is scheduled to move emergency and disaster recovery vehicles and fuel trucks to San Juan, PR. As more truck power becomes available, we are also collaborating with our customers to unload and return empty containers so that we can bring more cargo to the island.

To facilitate the process of picking up cargo and returning empties, our Crowley San Juan, Puerto Rico terminal will be open extended hours this Saturday, September 30 and Sunday, October 1, from 0800 to 1630 EST. In addition, our San Juan, Puerto Rico warehouse will be open this Saturday, September 30, from 0800 to noon EST.

Our U.S. Virgin Islands terminals in St. Thomas and St. Croix are operating normally, but are currently at full capacity with loaded containers of food, water, relief supplies, and other cargo. As is the case in Puerto Rico, we urge our customers who are able to pick up their cargo, to do so as soon as possible to allow space for additional loads coming in. We also need your help expediting the return of empty containers.
Although our facilities in San Juan and the U.S. Virgin Islands are operating normally, communications may still be a challenge. If you have any questions, please contact our Customer Service Department at 1-800-276-9539.

Thank you for your continued support, and please keep everyone impacted by Hurricane Maria in your thoughts and prayers.

October 3, 2017 – 1:19 p.m. Eastern – Hurricane Maria Update #12

In San Juan, Puerto Rico, our team continues to work closely with government agencies to transport, receive and distribute water, food and other relief items as quickly as possible from our Isla Grande terminal to support the island’s recovery. 

To help you expedite the pick up of your cargo and the return of empty containers in San Juan, our terminal and warehouse are working normal hours from 0700 to 1600 EST. We are also pleased to report that Hacienda’s systems, including Suri and Siscon, are back on line enabling electronic manifest submission and customs clearance.

Our U.S. Virgin Islands terminals in St. Thomas and St. Croix are operating normally, but are currently nearing capacity with loaded containers of food, water, relief supplies, and other cargo. As is the case in Puerto Rico, we urge those of you who are able to pick up your cargo as quickly as possible to allow space for additional loads coming in. We also need your help expediting the return of empty containers.

Although our facilities in San Juan and the U.S. Virgin Islands are operating normally, communications may still be a challenge. If you have any questions, please contact our Customer Service Department at 1-800-276-9539.

Thank you for your continued support, and please keep everyone impacted by Hurricane Maria in your thoughts and prayers.