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Privacy Policy

Privacy Policy

Effective date: January 1, 2020

Crowley Maritime Corporation and its subsidiaries and affiliates (together, “Crowley” or “we”) are committed to your Internet privacy and information security.  We understand the importance of privacy to our customers and visitors to our websites (for the purposes of this Privacy Policy, the “Site”).  This Privacy Policy explains the types of information we gather from visitors to the Site and what we do with the information we collect.  By accessing, using, or otherwise interacting with the Site, you agree to be bound by the terms and conditions of this Privacy Policy.  IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE SITE OR PROVIDE INFORMATION TO US THROUGH THE SITE.

Information Collection, Use and your Rights

We collect personally identifiable information when you provide it to us through your use of the Site, such as when you register with our Site; submit comments, questions or suggestions to our Site; process a business request through the Site; or otherwise interact with the Site in a manner that requires users to provide such information. The types of personally identifiable information we have collected in the preceding 12 months and will continue to collect include identifiers and contact Information, such as a person’s name, business name, telephone number and email address.

At times we conduct on-line surveys to better understand our visitors’ needs. Participation in the surveys is optional. Information gathered is used by Crowley to improve marketing efforts. Data gathered may also be used to send information and promotional material about Crowley and new applications to be launched on the Site. Surveys collect identifiers and contact information, as well as well as information about your use of the Site that you volunteer.

In addition, our web servers collect Internet and other electronic network activity information, including the IP addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. We use this information to measure the use of our Site and to improve the content of our Site. Additionally, information may be integrated into customer relationship management programs so our sales and marketing personnel can identify areas of possible interest for prospective or current customers.

All data collected, including personally identifiable information, will only be used for the purpose for which it was provided.

Crowley does not publish, share, trade, sell or otherwise disseminate any of the information or data registered or provided to us through the Site. Crowley may, however, be obligated and are entitled to disclose identifiers, contact information, or Internet or other electronic network activity information in compliance with applicable law, court or arbitration orders, judgments awards or other legal processes served or in compliance with requests by any entitled authority, body or person or to protect the interests, rights, property of Crowley, our users or others. If Crowley or its assets are acquired by another company, that company will possess the identifiers, contact information, or Internet or other electronic network activity information collected by us and it will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

Crowley processes identifiers, contact information, and Internet and other electronic network activity information for carefully considered and specific legitimate business purposes, which includes some or all of the following:

  • to process orders and payments to vendors, service providers, and customers;
  • in the recruiting process to record and route candidate information to appropriate Crowley personnel;
  • where the processing enables us to enhance, modify, personalize or otherwise improve our services or communications for the benefit of our customers;
  • to identify and prevent fraud;
  • to enhance the security of our network and information systems;
  • to better understand how people interact with our websites;
  • to provide postal communications which we will think will be of interest to you; and
  • to determine the effectiveness of promotional campaigns and advertising.

Whenever Crowley processes data for these purposes, it will keep your personal data rights in mind. You always have a right to object to this processing of your information and may contact Crowley at Ethics@crowley.com to notify the company. Please note, if you object to the processing of your information, it may affect our ability to carry out tasks above for your benefit.

Cookies

 “Cookies” are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site.  Almost all web sites use cookies for these purposes.  Crowley may use cookies to identify if users have visited the Site before and what pages they visited.  When used together with email marketing and customer relationship management programs, cookies help us identify areas of possible interest for prospective or current customers and provide insights into how we can improve our web pages. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Site, but it may interfere with some of the Site’s functionality.  We do not use cookies to retrieve information from your computer for any purpose other than as set forth in this Privacy Policy.

Links to Other Sites

The Site may contain links to other web sites that are not owned or controlled by Crowley.  Please be aware that Crowley is not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our Site and to read the privacy policy of each and every web site that collects personally identifiable information.  This Privacy Policy applies only to information collected by the Site. Crowley is not responsible or liable for the activities of any third-party web sites or the use of any information that is gathered by third-party web sites.

Information Security
The security of your personally identifiable information is important to us.  We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Quality / Opt-Out
At any time, you can access and correct your personally identifiable information and privacy preferences, including unsubscribing as a Registered User of the Site by emailing Crowley’s corporate communications department whose up-to-date contact information can be found on http://www.crowley.com/mediaroom/media-contacts.asp.  As a Registered User, you may occasionally receive e-mail messages or other marketing material from Crowley.  If you would prefer not to receive these messages you may opt out by typing the word unsubscribe in the subject line of the email and returning it to the sender.  Crowley reserves the right to limit certain services to Registered Users who will not accept e-mail messages.

Notice of Privacy Rights to California Residents

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise free of charge:

Disclosure of Personal Information We Collect About You

Companies that collect personally identifiable information from California residents must, in response to a request by a consumer, provide:

  • The categories of personal information collected about you;
  • The categories of sources from which the personal information is collected;
  • The business or commercial purpose for collecting personal information;
  • The categories of third parties with whom personal information has been shared, if any; and
  • The specific pieces of personal information collected about you.

Please note that companies that collect personally identifiable information from California residents are not required to:

  • Retain any personal information about the consumer that was collected for a single one-time transaction if, in the ordinary course of business, that information about the consumer is not retained;
  • Re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
  • Provide the personal information to a consumer more than twice in a 12-month period.

Disclosure of Personal Information Used for a Business Purpose

Companies that sell or disclose personally identifiable information of California Residents to a third party for a business purpose must, in response to a request by a consumer, provide:

  • The categories of personal information about the consumer that the company sold and the categories of third parties to whom the personal information was sold; and
  • The categories of personal information that the company disclosed about the consumer for a business purpose.

Right to Deletion

Subject to certain exceptions set out below, you may request that your personally identifiable information be deleted from our records and not be shared with third parties, and request that any service providers are directed to delete your personal information from their records.  Please note that we may not delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Comply with the California Electronic Communications Privacy Act; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Protection Against Discrimination

California consumers have the right not to be discriminated by companies because the consumer exercised any of their rights under the CCPA. This means companies cannot, among other things:

  • Deny goods or services to you;
  • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • Provide a different level of quality of goods or services; or
  • Suggest that the consumer will receive a different price or rate for goods or services or a different level of quality of goods or services.

Please note that we may charge a different price or rate, or provide a different level or quality of services to you, if that difference is reasonably related to the value provided to us by your personal information.

Verifiable Requests

California consumers can make any of the requests set forth in (a)-(c) via the webform that can be found here http://www.crowley.com/contact-us/email-us/ or by calling 1-888-371-4682 or by sending your request, including your full name, email address, and postal address, to:  Director, Corporate Communications – Privacy Policy, 9487 Regency Square Blvd., North Jacksonville, Florida 32225.  California residents are also entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov.

Consent
Crowley may alter, update or otherwise change this Privacy Policy at any time to reflect material changes in the way Crowley uses your information.  Any such changes will be posted on this page.  Your continued use of the Site signifies your consent to this Privacy Policy.  Please check this page periodically for changes.

Contact Us
If you have any questions or comments about privacy, the use of the Site, or your dealings with the Site you can contact:

Director, Corporate Communications
9487 Regency Square Blvd. North
Jacksonville, Florida 32225