Hurricane Matthew FINAL Notice to Customers:10/10/2016 – 0800 UPDATE

October 10, 2016

10/10/2016 – 0800 UPDATE

To Our Crowley Partners,

We would like to thank you for your patience over the last week as we tracked Hurricane Matthew through the Caribbean and up the east coast. While the Hurricane disrupted many of our operations and services along its path, we are happy to report that all of our locations, including terminals, warehouses, offices; our vessels, and most importantly our people – at sea and on shore – are safe. We have resumed full operations.

We would also like take a moment to offer our thoughts and prayers for all those families that lost loved ones as a result of Hurricane Matthew. While many of us were spared, we must not forget those that did not meet the same fate. As perspective, there are over 1,000 people declared dead in Haiti, and 18 in the U.S. as a result of the storm.

As safety is Crowley’s number 1 core value, we’d like to thank all of the emergency responders and government agencies that worked throughout the various scenarios of the storm to keep us safe, the industry informed, and to speed post-storm clearances. These actions have allowed all of us to get back to servicing you – our valued customers. We’d also like to thank Crowley employees who continued to work tirelessly behind the scenes, most from remote locations, to determine the best actions for business and supply chain continuity, and ensure timely customer communications. Together, these people provide the best examples of how planning, focus, informed decision making and cooperation lead to the best possible results in some of the most serious and perilous situations.

For the latest information on our updated post-storm sailing schedules, please visit Crowley.com. If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/6/2016 – 0900/1500 UPDATE

To Our Crowley Partners,

On Friday afternoon, Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane. Hurricane Matthew made landfall between Daytona and Cape Canaveral and continues to track up the East Coast. Hurricane Matthew is the strongest hurricane to threaten the U.S. East Coast since 2007.

Again, safety is Crowley’s number 1 core value. As such, we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

At this time, we are experiencing disruptions with several of our services, including those involving Puerto Rico, Jamaica, the Dominican Republic, Haiti, Cuba, the Caribbean islands, Central America and the East Coast.

Port Everglades is now open to vessel traffic and Crowley is beginning normal vessel operations at 15:00 today, Friday, October 07, 2016.

The port of Jacksonville remains closed for inbound and outbound cargo.

Our offices and warehouses in South Florida and Port Everglades are open and fully operational. Our Jacksonville, FL offices remain closed. Our customer support center will continue to be available during normal business hours 08:00-17:00 EDT.

We will continue to monitor the trajectory of the storm and what impact it may have into next week on our services. We will update you with further information as it becomes available.

We regret the circumstances surrounding Hurricane Matthew and are working to protect the integrity of your cargo and your supply chains. For the latest information on our sailing schedule, please visit Crowley.com .

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/7/2016 – 0900 UPDATE

To Our Crowley Partners,

On Friday morning, Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane. Hurricane Matthew made landfall between Daytona and Cape Canaveral and continues to track up the East Coast. Hurricane Matthew is the strongest hurricane to threaten the U.S. East Coast since 2007.

At this time, we are experiencing disruptions with many of our services, including those involving Puerto Rico, Jamaica, the Dominican Republic, Haiti, Cuba, the Caribbean islands, Central America and the East Coast.

Port Everglades continues under condition Zulu. The port remains closed for inbound and outbound cargo. The assessment of the port and infrastructure will continue throughout the day.

The port of Jacksonville remains closed for inbound and outbound cargo.

While our offices in South Florida and Port Everglades are closed, we expect to be bringing them back online throughout the day. Our Jacksonville, FL offices are closed. We will advise when we expect them to reopen. Our customer support center will continue to be available during normal business hours 08:00-17:00 EDT.

We will continue to monitor the trajectory of the storm and what impact it may have into next week on our services. We will update you with further information as it becomes available.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/6/2016 – 0900/1500 UPDATE

To Our Crowley Partners,

Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane and is expected to strengthen to category 4 as it approaches Florida and the East Coast. Hurricane Matthew is the strongest hurricane to threaten the U.S. East Coast since 2007.

Again, safety is Crowley’s number one core value. As such, we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

Port Everglades was set to condition Zulu at 22:00 hours last night. This means that Gale force winds (in excess of 39 mph) were expected in the next 12 hours. The port remains closed for all inbound and outbound cargo.

The port of Jacksonville has been set to condition Zulu as of 08:00 hours this morning. While the port is now closed to vessel traffic, as of this writing the Crowley terminal will remain open from 08:00 to 14:00 hours for inbound and outbound cargo.

Our offices in South Florida and Port Everglades, FL are closed today; we will advise when we expect them to reopen. Our Jacksonville, FL offices will close at 14:00 this afternoon and will remain closed on Friday, October 7, 2016. Our customer support center will continue to be available during normal business hours 08:00-17:00 EDT.

As the trajectory of the storm continues to be uncertain, we will update you with further information as it becomes available.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/5/2016 – 1000 UPDATE

To Our Crowley Partners,

Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane on its way to Florida and the East Coast. Hurricane Matthew is the strongest hurricane to threaten the U.S. East Coast since 2007.

Again, Safety is Crowley’s No. 1 core value. As such, we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

Port Everglades is currently at condition Yankee. This means that Gale force winds (in excess of 39 mph) are expected in the next 24 hours. We expect that condition to downgrade to condition Zulu at 22:00 hours today. This means that sustained Gale force winds are expected in the next 12 hours, and that the port will be closed for all inbound and outbound cargo.

The port of Jacksonville remains open at condition Yankee. We expect a further downgrade of Jacksonville port conditions to Zulu at 08:00 hours tomorrow, Thursday October 6, 2016. While the port will be closed to vessel traffic, as of this writing, the Crowley terminal will remain open from 08:00 to 17:00 hours for inbound and outbound cargo.

Our offices in South Florida and Port Everglades, FL will be closed on Thursday October 6, 2016. We will advise when we expect the South Florida offices to reopen. Our Jacksonville, FL offices will close at 14:00 on Thursday and remain closed on Friday, October 7, 2016. Our customer support center will continue to be available during normal business hours, 08:00-17:00 EDT.

As the trajectory of the storm continues to be uncertain, we will update you with further information as it becomes available.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/5/2016 – 1000 UPDATE

To Our Crowley Partners,

Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane in the Caribbean Basin, having now passed through Haiti, on its way to further impacting Florida and the East Coast. Hurricane Matthew is the strongest Hurricane to threaten the U.S. East Coast since 2007.

Again, Safety is Crowley’s No. 1 core value and as such, we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

Port Everglades is currently at condition Yankee. This means that Gale force winds (in excess of 39 mph) are expected in the next 24 hours. We expect that condition to downgrade to condition Zulu later today. This means that sustained Gale force winds are expected in the next 12 hours, and that the port will be closed for all inbound and outbound cargo.

The port of Jacksonville remains open at condition Yankee. We expect a further downgrade of Jacksonville port conditions later this evening.

As the trajectory of the storm continues to develop, we will update you with further information.

We regret the circumstances surrounding Hurricane Matthew and are doing everything in our power to protect the integrity of your cargo and your supply chains. For the latest information on our sailing schedule, please visit Crowley.com.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/4/2016 – 1700 UPDATE

To Our Crowley Partners,

Crowley’s Corporate Emergency Management Team continues monitoring Hurricane Matthew, which remains a major Category 4 hurricane in the Caribbean Basin, impacting Haiti, the Dominican Republic, Jamaica and Cuba. There likely will be further impacts to Florida and the East Coast.

Safety is Crowley’s No. 1 core value and as such we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

At this time, we expect disruptions with many of our services, including those involving Puerto Rico, Jamaica, the Dominican Republic, Haiti, Cuba, the Caribbean islands, Central America and the East Coast.

Port Everglades is currently at condition X-Ray. This means that Gale force winds (in excess of 39 mph) are expected in the next 48 hours. We expect that condition to downgrade to Yankee at 04:00 tomorrow, Wednesday, October 5, 2016 indicating that Gale force winds are expected within the next 24 hours. At that point, the port will no longer be receiving U.S. export cargo. The Crowley gate will close this evening at 21:00 hours. Import cargo presently on the terminal will be authorized to dispatch out of the terminal until 14:30 tomorrow.

The port of Jacksonville remains open at condition Whiskey. This means that sustained Gale force winds are predicted in the next 72 hours. We expect a further downgrade of Jacksonville port conditions later this evening.

As the trajectory of the storm continues to develop, we will update you with further information.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley

—————————————————————————–

10/4/2016 – 1200 UPDATE

Crowley’s corporate emergency management team continues monitoring Hurricane Matthew, which remains a major Category 4 hurricane in the Caribbean Basin, and is threatening Haiti, the Dominican Republic, Jamaica and Cuba. There likely will be potential impacts to Florida and the East Coast.

Although Port Everglades remains open, condition X-Ray was set at 08:00 this morning. This means that Gale force winds (in excess of 39 mph) are expected in the next 48 hours.

As of 10:00 this morning, the port of Jacksonville status is at Whiskey. Although Jacksonville remains open, this means that sustained Gale force winds are predicted in the next 72 hours.

If the storm continues on its present track, we expect further changes in port status as early as this afternoon. As the trajectory of the storm continues to develop, we will update you with further information.

If you have any questions, please contact your sales representative or the Customer Service Department at 1-800-276-9539.

Thank you for your continued support,

Crowley