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Code of Conduct

as of May 25, 2018

Spanish Version Here


Crowley aspires to be an ethical and socially responsible company. This Code of Conduct for Contractors and Suppliers (“Suppliers”), summarizes Crowley’s expectations on a wide variety of important subjects and provides guidance on how to find additional resources. While Crowley understands that Suppliers are independent entities, the business practices and actions of a Supplier may, at times, affect Crowley’s image or reputation in the community. Crowley recognizes that there are different legal and cultural environments in which Suppliers operate throughout the world. This Code sets forth the basic requirements that Suppliers shall embrace and adhere to when conducting business with and/or on behalf of Crowley.


This Code of Conduct for Contractors and Suppliers applies to all third parties, including agents, that provide goods and/or services for Crowley or any of its subsidiaries, divisions, affiliates, or agents. The Code of Conduct may be changed, altered, or modified by Crowley from time to time in its sole discretion. All parties shall read this Code at least annually and agree to comply with the requirements at all times.

Core Ethical Principles

Suppliers shall be committed in the conduct of their business to the highest ethical standards, which include, but are by no means limited to, honesty, integrity, trustworthiness, respect for the unique intrinsic value of each human being, and avoidance of improprieties and conflicts of interest, as well as the appearance of either.

Compliance with Laws

Suppliers shall operate in full compliance with the laws of their respective countries and states of incorporation and of each jurisdiction in which they operate, as well as with all other applicable laws, rules and regulations (including, but not limited to, laws on trade control, fair competition, the environment, labor and anti-corruption).

General Business Practices

Suppliers shall conduct their business interactions and activities in accordance with their obligations under their specific agreement(s) with Crowley. Unless and to the extent explicitly stated within such agreement(s), Suppliers shall conduct their activities as independent entities, and shall at no time hold themselves out as Crowley entities or entities otherwise authorized to act on behalf of, or bind, Crowley in any manner. In addition, Suppliers shall maintain accurate business and financial records and comply with all applicable laws and regulations. When authorized by Crowley to use Crowley’s physical and intellectual assets, including premises, vessels, equipment, and information systems, Suppliers shall also protect and use such assets responsibly.

Safety, Security, Environment, and Quality

Suppliers shall comply with all applicable laws and regulations regarding safety, security, environment, and quality, as well as with Crowley’s Supplier Safety, Health and Environmental Requirements. Where such legal and regulatory requirements are less stringent than Crowley’s own, Suppliers must meet the standards outlined in Crowley’s Management System manual, which can be found on or provided upon request. Risk Management and Insurance Suppliers shall comply with all of Crowley’s insurance requirements applicable to goods and/or services to be provided to Crowley and shall ensure the existence of such insurance at the levels prescribed by Crowley for the duration of the work or contract, whichever is longer. Safety is Crowley’s #1 core value. When accidents do occur on or involve Crowley’s equipment, premises, personnel, vessels, information systems, or intellectual property, Suppliers shall promptly report the accident to Crowley’s on-site supervisor and Crowley’s Risk Management Department at 904-610-2070 or after business hours at 904-612-1204.


Harassment & Sexual Harassment Crowley is committed to providing a work environment free from harassment of any kind. Harassment in the workplace is behavior that is unwelcome and offensive to specific individuals or groups or that unreasonably disrupts their work. Harassment can take many different forms and may include verbal or physical conduct that denigrates or shows hostility toward an individual and can reasonably be perceived as threatening, offensive, and/or insulting. 

Anyone that experiences harassment or sees others being harassed should immediately: 

Conflicts of Interest

Suppliers should avoid conflicts of interest and act in Crowley’s best interest while performing work on Crowley’s behalf. Conflicts of interest occur when competing loyalties could create a personal benefit at the expense of Crowley or its customers. Conflicts of interest, whether business-related or personal, should be disclosed immediately to the Supplier’s Crowley representative and/or reported to

Responsible Procurement

Suppliers are expected to select goods and services in a completely impartial manner based on price, quality, performance and suitability. Procurement on behalf of Crowley should be impartial and always in the best interests of Crowley and should not give any one supplier an improper advantage over another.

Communications / Media

Suppliers should immediately refer to their respective Crowley representative and/or the Crowley Communications Department all requests for information or comments received from organizations outside of Crowley (including all media types). This includes formal and informal requests for interviews, photographs, written materials, and opinions.

Suppliers should exercise good judgment and caution when communicating in a public forum or on social media. Improper communications can easily have ramifications for Crowley stakeholders, customers and the public’s opinion of Crowley. Absent express prior written consent from an authorized Crowley representative, Suppliers and their employees are never authorized to speak on Crowley’s behalf on any matter, nor comment upon any matter that is the subject of, or related to, the work the Supplier is performing or has performed on Crowley’s behalf.

Information Security

All Crowley Suppliers are expected to safeguard Crowley’s non-public information, which includes, but is not limited to, everything from contracts and pricing information to marketing plans, financial information, technical specifications, and personal information.

Confidential and private information must be controlled at all times. Suppliers may not disclose Crowley’s confidential or private (non- public) information to anyone outside Crowley, including family members, without Crowley’s express written consent. Confidential and private information obtained while working for Crowley may not be used for any purpose whatsoever without Crowley’s express written consent, even after the Supplier’s working relationship with Crowley ends.

Suppliers must evaluate the data collected from possible data subjects and the applicability of the General Data Protection Regulation (GDPR) to its business and its relationship with Crowley and take appropriate measures to ensure compliance with this and all privacy laws.

Violence, Threats, and Weapons

Crowley believes in a safe and secure work environment that is free from violence and threats. Threats, intimidation and acts of violence are not tolerated, period. Contractors and employees of Suppliers are prohibited from possessing firearms, explosives, or other weapons while acting for Crowley, whether or not they are on Crowley property. This includes firearms carried inside an individual’s personal automobile parked on Crowley’s premises, and parking areas utilized by both Crowley and the public, unless otherwise permitted by state or local law.


Discrimination and Equal Opportunity

Crowley respects the rights and cultural differences of all individuals and is fully committed to equal employment opportunities for all. Crowley expects its Suppliers to provide equal employment opportunities to qualified individuals without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, medical condition, disability, veteran status, marital status, genetic information, or any other characteristics protected by law. This extends to political affiliation and membership in workers’ organizations, including unions.

Reporting Concerns

Anyone that has concerns about actual or suspected violations of this Code or the law should immediately contact his or her Crowley representative or the Business Ethics Hotline –


Crowley respects all human rights, including labor rights, throughout its business activities, and expects the same of its Suppliers.

At a minimum: 

Freedom of Association and Collective Bargaining

Suppliers shall not interfere with workers who wish to lawfully and peacefully associate, organize, or bargain collectively. The decision whether or not to do so should be made solely by the workers.

Humane Treatment

Suppliers shall treat all workers with respect and dignity. Suppliers shall not use corporal punishment or any other form of physical or psychological coercion (e.g., non-physical abuse, including threats of violence, sexual harassment, screaming, or other verbal abuse).

Wages & Benefits

Suppliers shall pay wages, benefits, and overtime premiums in compliance with all applicable laws. Workers shall be paid at least the applicable minimum legal wage or a wage that meets local industry standards, whichever is greater.

Working Hours

Suppliers shall set working hours in compliance with all applicable laws. While it is understood that overtime is often required in some industries, provided that overtime is permitted by the terms of the engagement between the Supplier and Crowley, Suppliers shall carry out operations in ways that limit overtime to a level that ensures humane, safe, and productive working conditions.

Employee Records

Suppliers shall maintain employee and contract worker personnel records in accordance with all applicable laws including the GDPR where applicable.

Occupational Health and Safety

Suppliers shall comply with all applicable laws and regulations regarding working conditions and shall provide workers with a safe and healthy environment.

Monitoring, Enforcement, and Compliance Management

It is the responsibility of each of Crowley’s Suppliers to ensure compliance with this Code and to inform its Crowley representative if a situation develops that causes, or may potentially cause, the Supplier to operate in violation of this Code. In addition to any other rights Crowley may have under its agreement with any Supplier, Crowley may request the removal from service for Crowley of any representative of the Supplier who behaves

in a manner that is unlawful or inconsistent with this Code or any Crowley policy, and/or require the Supplier to implement a corrective action plan. If corrective action is advised but not taken, or at any other time, Crowley may elect to take its business elsewhere. Crowley encourages Suppliers to define and implement a policy for social accountability and to adopt or establish a management system to ensure that the requirements of this Code can be met in a consistent way.

Fraud and Theft

Fraud and theft present significant risks to Crowley and its reputation. Either may result in termination and/or criminal prosecution of those involved. Crowley treats workplace theft of assets belonging to customers and other employees the same way it treats theft of Crowley assets.

Money Laundering and Contraband

Money laundering and contraband are illegal and represent a security risk to the U.S. and other countries. Crowley does not condone, facilitate, or support contraband or money laundering in any way. Suppliers must comply with all applicable laws (including, but not limited to, the U.S. Patriot Act), and assist in preventing illegal trade and facilitating illegal transactions that are the proceeds of crime.


Suppliers must be as fully committed to complying with antitrust and similar rules as with any other regulations. Failing to meet this commitment can result in severe harm to a Supplier’s business and jeopardize the services provided to Crowley and its customers. Non- compliance may also result in significant harm to the individuals involved in a violation, including the possibility of imprisonment.


Suppliers must comply with the U.S. Foreign Corrupt Practices Act (FCPA) and all other countries’ anti-bribery laws, as applicable.

Bribery of federal, state, or local public officials in any country is illegal and strictly prohibited. It is absolutely prohibited to give, offer or promise, directly or indirectly, anything of value to or for the benefit of any public official with the intent to influence any public act or to influence any public official to commit or aid in the commission of any act in violation of the law.

Ethics Hotline

Anyone can report suspected questionable behavior via Crowley’s Ethics Hotline. The phone line and website are manned by NAVEX, a third-party company. Both are available in multiple languages. Individuals filing complaints may remain anonymous where allowed by law. To file a report, have questions answered online, or find a toll-free number for foreign locations, please visit:

To call toll-free within the U.S., Puerto Rico, U.S. Virgin Islands or Canada, dial 1 (888) 371-4682 Outside the U.S., dial +1 (904) 727-2699.