Vehicle Shipping Rates

Vehicle will be inspected at time of delivery and must meet the following requirements:

• A booking reservation must be made prior to delivery of the vehicle.
• Vehicle must be delivered to port 24 hours prior to scheduled sailing time.
• Vehicle should be in running condition and keys must remain with the vehicle.
• Vehicle must contain ¼ tank of gas or less (if vehicle is loaded in a container, fuel tank must be drained and battery disconnected). Vehicles containing more than ¼ tank of gas prior to shipping will be charged $75 for fuel removal.
• Vehicle should be clean and free of dirt and debris.
• Non-running vehicles will be accepted upon approval. Additional fee will apply.
• Modified vehicles are subject to rate change.
• Motorcycles and ATV’s are accepted to San Juan, Puerto Rico only.
• No personal items are permitted inside the vehicle. The only item allowed is the spare tire and a jack in the trunk.

Instructions for Delivering to Jacksonville, FL

• All required documentation should be sent to Documentation@crowley.com before arrival to the Jacksonville terminal. If documentation is not received, park in the designated parking spots for customers, and call 904-727-2475 for instructions.
• Vehicles should be delivered during receiving hours.
• An escort is required for vehicles exceeding 835 CFT, units not in container, oversized units and truckers delivering vehicles on car carriers without a TWIC card. An escort is provided to enter the port at a cost of $40 (payable at 904-727-2475).
• More Details about our  Port Terminal in Jacksonville, FL .

Instructions for Picking Up at San Juan, PR UNTIL FURTHER NOTICE.

• You will need your photo I.D. and booking number.
• You will need to have the Title of the vehicle and/or Bill of Sale.
• Go to Crowley Car Division to obtain the Original Bill of Lading and the Hacienda appraisal which indicates the last free date at the port.
• Submit your Bill of Lading and/or your vehicle’s Title and/or Bill of Sale to the Hacienda’s internet platform named SURI. Through the internet they will advise how much you will need to ay on taxes.
• Pay online at SURI.GOV or take your paperwork to Crowley’s visitor’s parking lot where someone can assist you with the process.
• Once taxes are paid they will email back to you the Hacienda’s released document and forms #2042 & 2015.
• Finally you will go to Crowley office to receive your vehicle.
• Customer is allowed seven days to pick up the vehicle upon arrival.
• The vehicle owner’s social security card or a copy will be required by Hacienda at time of pick up. This is a new requirement.
• To avoid inconvenience, please call Customer Care at 1-800-Crowley to confirm if your cargo is ready before performing the pick up at destination.