U.S. Detention & Demurrage Billing Update
As we enter peak season, we are reminding all our customers that the prompt return of Crowley equipment is both appreciated and necessary to ensure that everyone has the right equipment on hand when they need it.
Customers who exceed their free time will be billed according to their contract terms by our business partner, Carrier Credit Services, Inc. CCS manages all billings and receipt of payments on behalf of Crowley for charges associated with demurrage, detention and energy fees. Please know that it is not our objective to have demurrage charges as a principal source of customer revenue. Rather we want to have equipment turned as fast as possible to ensure the availability of boxes to bring your products to market.
For more information about these fees, including the daily rates, please click here.
For specific questions about CCS invoices, please email: firstname.lastname@example.org.