Being Accountable

In 2025, Crowley was certified by the International Organization for Standardization (ISO) with ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and ISO 45001 (Health and Safety) by ABS Quality Evaluations. Earning the certifications reinforces Crowley’s management practices that guide how work is planned, carried out and reviewed across the company. These internationally recognized standards provide independent certification that Crowley’s quality and environmental processes are documented, consistently applied and aligned with applicable regulatory requirements.

Developed through expert consensus, ISO standards serve as benchmarks for best practices across industries. ISO 9001, 14001 and 45001 are embedded within Crowley’s company-wide management system, which emphasizes accountability, risk awareness and continual improvement in day‑to‑day operations. Overall, the system supports consistent decisions, reliable operations, injury prevention and clear environmental practices.

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In 2025, Crowley strengthened its supplier review process by setting clearer Health, Safety, Quality and Environment (HSQE) expectations. The company also focused more attention on higher-risk suppliers and more clearly communicated expectations for safe operations, environmental performance and responsible business conduct.

Regular supplier assessments, audits and performance reviews helped ensure issues were addressed and corrective actions were completed. These practices give Crowley a clearer view of supplier performance and help reduce operational and environmental risk while reinforcing consistent high standards.

In 2025, Crowley increased cargo capacity by deploying new car racks for transporting finished vehicles on international and domestic services. Each rack carries up to four vehicles per move, double the capacity of traditional containers and reduces the energy used per vehicle transported, increasing efficiency.

The vessel Paradero was also modified to increase its capacity for 53‑foot containers, expanding intake from approximately 50 to 100 container units per voyage. The change improved lift capability and the vessel can be used while maintaining safe, reliable performance without adding ships or terminal infrastructure.

In 2025, Crowley’s learning governance improved its management of required training across regulatory, safety and compliance topics enterprise-wide. This helped the multinational company manage changing requirements in multiple jurisdictions while maintaining clear, enterprise-wide standards for who must be trained, on what and how compliance is tracked.

Through a cross-functional Learning Governance Council, Crowley created a single company-wide view of required training and clarified who is responsible for assigning, tracking and reporting it. This Crowley’s learning model builds on existing compliance practices by helping teams prepare for audits and giving leaders better visibility, with nearly 100% of employees completing designated critical training courses in 2025.

This approach enables Crowley to adapt to evolving regulatory expectations while maintaining consistently high standards.