Dear Valued Customer,
Starting May 1, 2014 Crowley will be introducing a new credit and collections system. This new tool will provide our credit and collections team the ability to expedite credit requests, better manage our accounts receivable balances, monitor delinquent accounts, and take quicker action to resolve disputes.
The new system will allow the collectors to quickly record, track and resolve any billing disputes you may have on particular shipments, which will expedite the settlement process. Our efforts will be focused on reducing delinquent balances through phone contact and automated letter reminders.
We recognize that accurate invoices delivered correctly and timely help facilitate quicker payments. Therefore, we continually strive to improve our billing process. Over the past year we have implemented pre-release audits of bills, increased the utilization of our Crowley Online Services booking and documentation solution, and added a quality assurance team to improve our dispute resolution cycle time. These efforts, combined with our new credit and collections tool, will allows us to further improve our order to cash cycle.
We value your business and appreciate your support as we improve the administration of our credit and collections terms and conditions. If you have any questions please, contact your sales representative or the Customer Care Department at 1-800-276-9539.
Please visit Crowley.com for schedule changes and operational updates. Crowley’s current sailing schedules are always available online, click HERE for more details.
Thank you for your continued support,