Miscellaneous Goods

Guide to shipping miscellaneous items to Cuba

With Crowley you can send miscellaneous to Cuba from the comfort of your home by purchasing online or placing your items in a box and sending it to our warehouse.

Miscellaneous NOT allowed:

Meats: frozen, cured, dehydrated or fresh
Meat productos or sausages (chorizo, ham, mortadella)
Non-pasteurized milk products
Fresh vegetables or fruits (including seeds)
Medicines: dangerous drugs

How many pounds can I send and how do I prepare the items to be shipped as miscellaneous?

The minimum quantity is 10 pounds and up to 50 lbs.

Inside the box, please include the following details on a sheet of paper:

Name and last name of the shipper
Contact number and email of the shipper
Name and last name of the recipient in Cuba
Complete address in Cuba
Contact telephone number and Identity Card number of the recipient

** Please do not mix miscellaneous items with durable items. It is important that you consult the list of allowed durable articles to avoid errors and inconveniences.

Where do I send the box with miscellaneous?

Before sending your box to our warehouse, please make sure the address on the box reads as follows:

Your Name and Last Name
c/o Crowley Cuba Express
10205 NW 108th Ave.
Miami, FL 33178

Accordion items not set

What do I do if I buy the articles online?

Once you receive confirmation of your purchase from the online store, you should send an email to cubalcl@crowley.com and provide the tracking number (UPS, FedEx, USPS, etc.). It is VERY IMPORTANT that in this email you include the recipient’s details:

Name and surname of the recipient
Complete address in Cuba
Contact telephone number
Identity Card Number of the recipient in Cuba

If you send your packages via regular USPS mail or courier, you must also label the package accordingly and send an email to cubalcl@crowley.com providing all the sender’s and recipient’s information in Cuba.

What is the fee for shipping miscellaneous?

Miscellaneous – Minimum 10 pounds up to 50 pounds – $1.89 per pound

Delivery fee for Miscellaneous :

$6.00 per package
Havana, Artemisa, Mayabeque

$10.00 per package
Pinar del Rio, Matanzas, Cienfuegos, Villa Clara, Sancti Spiritus, Ciego de Avila

$15.00 per package
Camaguey, Granma, Las Tunas, Holguin, Santiago de Cuba, Guantanamo

Once your box arrives at our warehouse in Medley, Florida, our experts in shipping to Cuba, will verify the products, the total weight and provide an updated estimate, if necessary. We accept all major credit and/or debit cards.

How long will they take to arrive?

Crowley is the only carrier that offers four (4) departures per month from Port Everglades, Florida, direct to Mariel, Cuba.

We offer our clients a reservation number so that they can track the cargo until arrival in Mariel. To date we have “0” losses.

Once on the island, our affiliates in Cuba will transact with the Cuban Customs and will contact you when the items are available to be collected in Havana.

Home delivery is 3 to 6 weeks once it arrives in Mariel, and is subject to customs formalities and external factors that may affect the process, such as lack of electricity, breakdown of processing equipment at destination, events weather, etc.

Does the recipient have to pay tariffs in Cuban Pesos in Cuba?

If you send boxes that contain only medicines, toiletries and food, weighing up to 20 kilograms (44 pounds), you do NOT pay tariffs, however, you must only pay $50.00 CUP for processing.

For mixed miscellaneous items and in all cases exceeding the first 3 kilograms (6.6 pounds), the recipient must pay the $50.00 CUP processing fee, in addition to the tariffs (at a rate of $10.00 USD per kilogram or 2.20462 pounds). To calculate the tariffs to pay, you can request information through our contact form. These amounts will always be in national currency Cuban pesos (CUP).