Implementation of a Surcharge for Document Re-billing – Effective July 1, 2026

To continue providing efficient service and timely invoice processing for locally billed services within Central America, we are implementing a re-invoicing surcharge for requests that require the cancellation and reissuance of invoices due to customer-provided information changes or corrections.

Re-Invoicing Surcharge

• Amount: USD $25.00 per invoice
• Application: Applies to re-invoicing requests that require invoice cancellation and reissuance that are not the result of an error by Crowley
• Coverage: Applies exclusively to the invoicing of services provided within Central America
• Service Scope: Applicable to locally billed services including Land Transportation, NVO, Customs, Warehouse, and other complementary services provided locally through Crowley.
• Exclusion: This surcharge does not apply to Bill of Lading (BOL) documents
• Effective Date: July 24th, 2026

Important Information:

• The surcharge will not apply when the re-invoicing request results from an error made by Crowley.
• Customers are encouraged to verify and maintain current tax, billing, and commercial information to avoid unnecessary reprocessing.
• The surcharge will apply when the original invoice was issued correctly and delivered to the appropriate recipient in a timely manner.

Regulatory and Tax Considerations

In certain countries, local tax regulations may limit the ability to cancel or credit invoices after a specified period. When re-invoicing requests are received beyond these regulatory deadlines and result in unrecoverable tax obligations, applicable charges may exceed the standard USD $25.00 fee.

In such cases, the charge will be calculated based on the tax impact associated with the invoice, including applicable VAT and income tax requirements in the country of issuance.

We appreciate your understanding and cooperation.