Crowley Earns PriceSmart Carrier of the Year for Second Consecutive Year
For the second consecutive year, Crowley has been recognized by PriceSmart as its U.S. Domestic Carrier of the Year, highlighting the consistent performance, proactive service and collaboration of the teams supporting the customer’s supply chain.
Earning the recognition for a second year reflects more than a single period of strong performance. It demonstrates the ability of Crowley’s teams to consistently deliver against PriceSmart’s needs through disciplined execution, communication and a shared commitment to customer service.
Behind that performance are people across Crowley who work together every day to understand the customers’ needs, keep freight moving and address challenges along the way.
The People Behind the Performance
Supporting PriceSmart requires close coordination between the teams managing the customer relationship and those responsible for executing its transportation needs.
Dennis Osborne has played an important role in managing the PriceSmart account and building a strong understanding of the customer’s business and transportation needs. As Sophie Coppock joined the account, Dennis worked closely with her through the onboarding and transition, helping maintain continuity in the relationship and the level of service PriceSmart expects.
That customer focus extends directly into the carrier network and day-to-day movement of PriceSmart’s freight.
As a Carrier Sales Representative, David Dayton books loads and manages the carrier relationships supporting the account. He strategically manages Crowley’s carrier network to ensure PriceSmart’s service expectations are consistently met, proactively securing reliable capacity, strengthening carrier relationships, and driving accountability and execution to maintain service performance and uninterrupted freight movement.
Ashlee Davis, Carrier Sales Manager, supports David and the broader carrier sales team, particularly when it comes to problem resolution and solution design. Her role helps the team respond to challenges, evaluate options and develop solutions that continue to meet the customer’s needs.
Together, their contributions illustrate the collaboration behind Crowley’s work with PriceSmart — from maintaining a strong customer relationship and understanding its priorities to selecting and managing carriers and resolving challenges when they arise.
They are also part of a broader team whose collective effort has helped Crowley turn strong performance into sustained performance and earn PriceSmart’s Carrier of the Year recognition for a second consecutive year.
Consistency Through Execution
Crowley Land Transportation Services provides nationwide freight trucking solutions for businesses relying on trucking, rail or a combination of both. Its approach centers on being more than a transportation provider by serving as a strategic logistics partner to its customers.
For PriceSmart, that means combining disciplined processes and proactive planning with close coordination between account management, carrier sales, carrier partners and the customer.
Technology and standardized procedures also help support that consistency. Advanced tracking systems provide greater shipment visibility, while carrier partners follow Crowley’s standard operating procedures to help create a reliable and repeatable experience.
The details matter. From planning pickups around available capacity and selecting the right carriers to communicating proactively when conditions change, the team remains focused on the day-to-day execution that ultimately drives customer performance.
Built on Partnership
The second consecutive Carrier of the Year recognition reflects the strength of the relationship Crowley has built with PriceSmart and the consistency required to sustain it.
Strong logistics partnerships require transparency and trust alongside operational performance. That means understanding the customer’s priorities, maintaining open communication and working collaboratively when challenges arise.
It also means continually looking for ways to improve.
By connecting the people who understand PriceSmart’s business with the teams responsible for transportation execution and carrier relationships, Crowley can approach the account with a shared focus on delivering reliable service and developing solutions around the customer’s needs.
Raising the Standard Together
Being named PriceSmart’s U.S. Domestic Carrier of the Year for a second consecutive year is an important achievement, but it is also recognition of the people behind the performance.
Earning the award once demonstrated the strength of Crowley’s approach. Earning it again reflects the consistency, commitment and collaboration required to maintain that standard.
For Dennis, Sophie, David, Ashlee and the broader Crowley team supporting PriceSmart, the recognition is an opportunity to celebrate what the team has accomplished together while continuing to look ahead.
Because delivering exceptional service isn’t about a single shipment, milestone or award. It’s about showing up for the customer consistently, solving challenges together and continuing to raise the standard year after year.