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Hurricane Matthew Customer Update #8


On Friday morning, Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane. Hurricane Matthew made landfall between Daytona and Cape Canaveral and continues to track up the East Coast. Hurricane Matthew is the strongest hurricane to threaten the U.S. East Coast since 2007.

Again, safety is Crowley’s number 1 core value. As such, we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

At this time, we are experiencing disruptions with many of our services, including those involving Puerto Rico, Jamaica, the Dominican Republic, Haiti, Cuba, the Caribbean islands, Central America and the East Coast.

Port Everglades continues under condition Zulu. The port remains closed for inbound and outbound cargo. The assessment of the port and infrastructure will continue throughout the day.

The port of Jacksonville remains closed for inbound and outbound cargo.

While our offices in South Florida and Port Everglades are closed, we expect to be bringing them back online throughout the day. Our Jacksonville, FL offices are closed. We will advise when we expect them to reopen. Our customer support center will continue to be available during normal business hours 08:00-17:00 EDT.

We will continue to monitor the trajectory of the storm and what impact it may have into next week on our services. We will update you with further information as it becomes available.

We regret the circumstances surrounding Hurricane Matthew and are working to protect the integrity of your cargo and your supply chains. For the latest information on our sailing schedule, please visit