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Hurricane Matthew Customer Update #7


Crowley’s Corporate Emergency Management Team continues to monitor Hurricane Matthew, which remains a major Category 3 hurricane and is expected to strengthen to category 4 as it approaches Florida and the East Coast. Hurricane Matthew is the strongest hurricane to threaten the U.S. East Coast since 2007.

Again, safety is Crowley’s number 1 core value. As such, we are taking all appropriate steps to ensure the safety of Crowley personnel, including our mariners, vessels and your cargo. Vessels are being directed to either remain in port or take routes that would steer them clear of the storm.

At this time, we are experiencing disruptions with many of our services, including those involving Puerto Rico, Jamaica, the Dominican Republic, Haiti, Cuba, the Caribbean islands, Central America and the East Coast.

Port Everglades was set to condition Zulu at 22:00 hours last night. This means that Gale force winds (in excess of 39 mph) were expected in the next 12 hours. The port remains closed for all inbound and outbound cargo.

The port of Jacksonville has been set to condition Zulu as of 08:00 hours this morning. While the port is now closed to vessel traffic, as of this writing the Crowley terminal will remain open from 08:00 to 14:00 hours for inbound and outbound cargo.

Our offices in South Florida and Port Everglades, FL are closed today; we will advise when we expect them to reopen. Our Jacksonville, FL offices will close at 14:00 this afternoon and will remain closed on Friday, October 7, 2016. Our customer support center will continue to be available during normal business hours 08:00-17:00 EDT.

As the trajectory of the storm continues to be uncertain, we will update you with further information as it becomes available.

We regret the circumstances surrounding Hurricane Matthew and are working to protect the integrity of your cargo and your supply chains. For the latest information on our sailing schedule, please visit