(JACKSONVILLE, FL; May 21, 1999) Crowley American Transport has achieved ISO 9002 registration for its terminal operations in Pennsauken, N.J., indicating the company has met the highly regarded international standards for quality at this important facility.
“By the end of 1999, we expect to be ISO 9002 registered with most key company operations throughout the Western Hemisphere,” said Tom Crowley Jr., Chairman, President and CEO of Crowley Maritime Corp. “In fact we are currently pursuing ISO 9002 registration at our facilities in South Florida, Puerto Rico, Venezuela and two more of our Brazilian operations.”
In mid-April, Crowleys offices in Santos and So Paulo, Brazil, achieved ISO 9002 registration. And last year, the companys Freight Services Department and two Jacksonville terminals became registered.
ISO 9002 is a model for a quality assurance system that was established by the International Organization for Standardization, a worldwide federation of national standards organizations, headquartered in Geneva, Switzerland. ISO 9000 is a family of standards that is designed to help companies set up quality systems for the development, production, installation, testing and inspection of their product or service. Of the three main standards in the ISO family, ISO 9002 is the most applicable to Crowley.
The ISO quality management system essentially means that you must say what you do by writing procedures for your business processes, do what you say by following company procedures, and then prove it through internal and external audits. Crowley was audited and certified to be in compliance with ISO 9002 standards by ABS Quality Evaluations, Inc.
“Providing a quality service product is very important to Crowley and our customers,” said Crowley American Transport President P. Elliott Burnside. “While we have been demonstrating our quality of service to customers for many years, achieving ISO 9002 registration helps to document this fact. And it further indicates Crowley’s commitment to continuous improvement, to optimize key processes and to record them through procedures in order to meet our customers’ requirements the first time, every time.”
Crowleys Pennsauken terminal, at which approximately 208 administrative and union employees are domiciled, is utilized for loading and discharging company vessels operating between the Northeast and San Juan, Puerto Rico. The 62-acre terminal can accommodate 1,265 trailers ranging in size from 45 to 53 feet in length.
Headquartered in Jacksonville, Florida, Crowley American Transport provides cargo common carrier services between Canada, the United States and countries in Central America, South America and the Caribbean. The company is a wholly owned subsidiary of Oakland-based Crowley Maritime Corp., founded in 1892.