News and Media

Crowley Recognized as a “Best of the Best” Ocean Carrier in Logistics Management Magazine’s Quest for Quality Reader Survey

(Jacksonville, Fla.; Aug. 30, 2004) – Crowley Liner Services was recognized as a Best of the Best ocean carrier in Logistics Management magazine’s 21st anniversary Quest for Quality reader survey, the results of which were published in the magazine’s August edition.

Crowley achieved Best of the Best status after more than 2,400 magazine readers, all of whom buy transportation or third-party services, completed the Quest for Quality questionnaire mailed earlier this year. Areas surveyed included on-time performance, value, information technology, customer service, and equipment and operations.

“Crowley works hard to provide quality, reliable ocean transportation and logistics services to its customers,” said Tom Crowley Jr., Chairman, President and CEO of Crowley Maritime Corporation. “To be recognized for this by Logistics Management magazine and its many readers is a great honor and helps to validate that we are on the right track in terms of meeting and exceeding their expectations.”

Logistics Management magazine sent the 2004 Quest for Quality questionnaire earlier this year to magazine readers who buy transportation or third-party logistics services. Scores were weighted by the value the readers gave to each performance criterion, which were:

  •  On-time performance includes on-time pickup and delivery, consistent and dependable schedules and transit times and equipment availability.

  •  Value includes competitive rates, pricing commensurate with service level, and simplified pricing.

  •  Equipment and operations include equipment availability, condition of equipment, good attention to safety, and low incidence of loss and damage.

  •  Customer service includes prompt claims settlement, ability to trace and expedite shipments, problem resolution and courtesy.

  •  Information technology includes tracing and tracking, electronic data interchange, and Internet and electronic commerce capabilities.

While all of the ocean carriers in the world were eligible for a Quest for Quality Award, only 19 earned an overall score above the industry average and earned enough overall votes to qualify. Crowley has been recognized as a Best of the Best carrier numerous times, including each of the past three years.

Crowley Liner Services, headquartered in Jacksonville, Fla., is a subsidiary of Oakland-based Crowley Maritime Corporation and is part of its liner segment. The corporation, founded in 1892, is primarily family- and employee-owned, and is engaged in worldwide logistics, liner services, contract towing and transportation, energy support services, ship assist and escort services, vessel management and petroleum and chemical marine transport. Additional information about Crowley, its subsidiaries and business units may be found on the Internet at www.crowley.com.

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