In 2004, SC Johnson recognized Crowley’s liner services group with a Service Performance Award. Crowley Senior Account Executives Gunter Majzner and Greig Havern and Director of Sales Jose “Pepe” Chirinos accepted the award during the company’s annual performance review. SC Johnson measures their ocean carriers on a number of variables monthly to determine which carriers warrant recognition.
Before that, Crowley was honored with SC Johnson’s Outstanding Customer Service Award for 2001, which was presented in 2002. Majzner and Havern also accepted this first award on behalf of the company again at SC Johnson’s corporate headquarters.
Crowley was selected for the 2001 award by maintaining the high levels of customer service required in SC Johnson’s carrier partnership program. Performance criteria in which Crowley excelled included sailing schedule integrity, documentation, customer service and equipment availability and condition.
“These awards are both wonderful recognition for the corporation, and in particular all of the Crowley employees who service the SC Johnson account,” Majzner said. “We are deeply honored.”
SC Johnson, one of the world’s leading manufacturers of household cleaning products and products for home storage, personal care and insect control, uses Crowley to transport its goods in the Caribbean and Latin American. The company markets such well-known brands as WINDEX®, PLEDGE®, GLADE®, SHOUT®, ZIPLOC®, EDGE® and RAID®.
Representatives from both companies meet regularly to review Crowley’s performance and to discuss ways to help SC Johnson improve its logistics supply chain.
“These business review meetings are an important part of building and maintaining a mutually beneficial business partnership,” Havern said. “The more we understand their business and the more they understand our business, the more likely we both will be to devise service and supply chain improvements.”
Crowley Liner Services, headquartered in Jacksonville, Fla., is a subsidiary of Oakland-based Crowley Maritime Corporation and is part of its liner segment. The corporation, founded in 1892, is primarily family- and employee-owned, and is engaged in worldwide logistics, liner services, contract towing and transportation, energy support services, ship assist and escort services, vessel management and petroleum and chemical marine transport. Additional information about Crowley its subsidiaries and business units may be found on the Internet at www.crowley.com.
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