Crowley’s liner and logistics groups are regular recipients of Logistics Management magazine’s “Best of the Best” quality awards among ocean carriers and third-party logistics providers. The latest award, determined through an extensive survey of 6,000 magazine readers who have responsibility for buying transportation and third-party services, was achieved by the company’s liner services unit in 2010.
The Quest for Quality survey measures performance indicators such as on-time performance, value, information technology, customer service and equipment, operations order fulfillment, inventory management and logistics information systems.
“This award is a terrific example of companies that put up consistently high numbers in each of the categories—a sure sign that its customers have been quite satisfied with its service,” said Logistics Management in its August issue. The survey and subsequent awards are regarded as some of the most important measures of customer satisfaction and performance excellence, among those in the transportation and logistics industry.
“We’re honored once again to be recognized by our customers and by Logistics Management magazine as one of the leading ocean carriers and third party logistics companies in the world,” said Tom Crowley Jr., chairman, president and CEO. “This acknowledgment is a reflection of our outstanding employees, who work hard, innovate, and always try to find a way to exceed customers’ expectations.”
Jacksonville-based Crowley Maritime Corporation, founded in San Francisco in 1892, is a privately held family and employee-owned company that provides diversified transportation and logistics services in domestic and international markets by means of six operating lines of business: Puerto Rico/Caribbean Liner Services, Latin America Liner Services, Logistics Services, Petroleum Services, Marine Services and Technical Services. Offered within these operating lines of business are the following services: liner container shipping, logistics, contract towing and transportation; ship assist and escort; energy support; salvage and emergency response; vessel management; vessel construction and naval architecture; government services, and petroleum and chemical transportation, distribution and sales. Additional information about Crowley its subsidiaries and business units may be found on the Internet at www.crowley.com.