We are dedicated to providing superior quality service and meeting or exceeding customer expectations at every turn, primarily by making the safety and security of our people and protection of the environment our top priorities. This dedication is exemplified by our Quality Assurance commitment, which states “we will provide services for our customers in conformance with established procedures and requirements. Our work will be done right the first time and every time.”
As part of this effort, Crowley has developed a Management System that serves as the foundation of our corporate standards while defining processes to prevent deficiencies and encourage continual improvement. This system is based upon four key elements: Safety, Environment, Quality and Security. The details of the system and the four key elements are outlined in our Management System Tier One Manual. (see side bar link).
Our quality management system includes annual internal vessel, facility and office audits; third-party verification audits; document control and monthly measurements of key metrics.