QUALITY POLICY

We will perform services for our customers in conformance with established procedures and requirements. Our work will be done right the first time, every time.

Customer satisfaction is our first priority, realizing this can only be accomplished by also conducting our business with the safety of personnel and regard to the protection of the environment as guiding principles. The following basic principles shall guide relationships with our customers and serve as objectives for quality service:

• Every single person at Crowley is responsible for customer satisfaction. It is a vital part of every job at every level of the organization.
• We will continually seek our customers input, listening for ways to improve customer satisfaction.
• We will team with our customers to share risks, improvement communications, and maximize value.
• We will maintain flexibility in our business practices and procedures allowing us to adapt to our customers changing needs.
• We will look for innovative ways to solve our customers problems, taking advantage of our reputation for ingenuity in devising unique equipment and operational methods.
• We will respond to our customers needs with a sense of urgency and an underlying attitude of appreciation for their business.

Our Quality Policy shall be posted in company facilities and onboard manned vessels to act as a continual reminder to our employees of Crowleys commitment to customer satisfaction.

Crowleys commitment to quality service shall be reinforced via employee meetings, training programs and company newsletter. The entire Crowley team shall adhere to both the spirit and the letter of the Companys Quality Policy as well as the procedures contained within the Environmental, Safety and Quality Assurance Management System.