ISO Standards

An ISO 9000 compliant quality assurance system includes system elements with documented policies, procedures and work instructions, adherence to these company requirements, and an internal audit program to ensure compliance.

Similar to ISO 9000, ISO 14000 are internal standards for an environmental management system. An environmental management system is that part of Crowleys overall management structure that addresses the processes on the environment. It is essential to meet growing environmental expectations and to ensure compliance with national and international requirements.

Achieving an ISO 9000 and/or ISO 14000 Certificate of Compliance provides the customer with independent verification that the quality management system complies with ISO standards. To receive certification, an independent service organization audits each facility and vessel to ensure compliance with the ISO standards.

AWO Responsible Carrier Program

The Crowley companies are committed to full implementation of an environmental, safety and quality assurance management system which includes ISO/ISM and also the American Waterways Operators (AWO) Responsible Carrier Program (RCP). The requirements of the AWOs program have been combined with the elements of the ISO/ISM requirements for tug and barge operations. Comprehensive operating policies and procedures are established to protect the safety of employees and protect the environment while providing marine transportation for our customers.

The AWO is the largest trade association for the US tug and barge industry. The Responsible Carrier Program is an established code of practice for association membership, which was unanimously approved in 1994 by the AWO Board of Directors.