Continual Improvement Process

The Continual Improvement Process in the Operational Excellence Management System is used by Crowley companies to achieve ever-increasing levels of operational performance and customer satisfaction.

Continual improvement is a cycle based upon the premise that in order to always meet customer needs you must continuously improve.

The beginning steps of the continual improvement process predict the improvement that would result from changing a current process. Next the new process is put in place and data collected on the improvements achieved. The results are compared to the results predicted. If the results are favorable, final changes are made to the process. Then the new process is documented and employees are trained in the new methods. An effective continuous improvement process starts with careful planning, must result in effective performance, is measured to ensure effectiveness, and further improved in a continuous cycle.