GT Nexus Wins Contract From Crowley Liner Services for Customer E-Commerce Transaction Platform
Leading US Flag Carrier to private label GT Nexus software products as integrated suite of online ocean shipping applications at Crowley.com website
(Jacksonville, Fla.; Aug. 7, 2002) – Crowley Liner Services, the ocean container shipping unit of Crowley Maritime Corp. has contracted with GT Nexus for a private label deployment of the GT Nexus Execution product suite, expanding Crowley’s capabilities to provide standardized, Web-based shipment transaction services for customers.
Under the multi-year agreement, GT Nexus will deploy and operate shipment execution software for Crowley as a Web-hosted service. It will be available from the corporate website (www.crowley.com) as a customized e-commerce platform, creating a new channel for customers to conduct online shipment transactions directly with Crowley. The system enables shippers to automate and standardize a full range of shipment execution activities, including schedules, bookings, documents and cargo tracking.
“Customers want to streamline and simplify business processes with their carriers – and they want to do it over the Web,” said Jorge Estevez, vice president, pricing and yield management for Crowley. “They also want to be able to choose solutions that are most convenient and efficient for them, whether they use many carriers or just Crowley.”
“By adopting GT Nexus technology as our own, the customer can select the channel of commerce that best fits their business need,” Estevez said. “Whether it’s through crowley.com or GT Nexus, the navigation, tools and workflows are the same. We become easier to do business with, and the customer sees immediate benefit.”
The agreement marks a major expansion of Crowley’s engagement with GT Nexus. Since April 2001, Crowley has been a participant in the GT Nexus Network, a collaborative Web technology portal where many leading ocean carriers have integrated to collectively provide customers with a single platform and standard, Web-based processes for transacting global shipping activities.
Nancy Ritter, vice president of information technology for Crowley Maritime Corp., said, “among the most compelling factors influencing the decision was customer acceptance of the GT Nexus technology. In a little more than a year, we’ve gone from zero to 11 percent of our business coming to us over GT Nexus. Crowley customers have endorsed this solution. We’re pleased with the uptake on the platform. It’s accelerating rapidly among our customer base.”
Ritter said GT Nexus demonstrated several inherent advantages to their solution, which matched up well with Crowleys primary goals and objectives. These included:
A proven, in-production shipment transaction platform featuring applications and processes with which Crowley employees and customers were already familiar.
Comprehensive application integration, data quality and data synchronization work already completed with Crowley’s information systems.
Downstream cost reduction opportunities as customer adoption of the technology increases.
Proven methodology and resources for effective customer on-boarding, operations support and service.
Rapid deployment – implementing the GT Nexus technology customized for the Crowley.com site will be accomplished in several months.
“Technology must drive cost reduction, service differentiation and customer satisfaction benefits to be truly beneficial,” noted John Urban, president of GT Nexus. “By adopting a proven solution that responds to their customers, Crowley is securing competitive advantage with an innovative and visionary approach to technology thats unique in this business. We’re pleased and proud to have won their continuing confidence in GT Nexus as a strategic technology partner.”
Crowley joins leading companies such as The Home Depot, Mitsubishi, MOL (Mitsui OSK Lines) The Procter & Gamble Company, LG Electronics and Hewlett-Packard as customers who have purchased GT Nexus technology solutions for global transportation execution and logistics management. Implementation is under way with production slated for this fall. Terms of the contract were not disclosed.
ABOUT CROWLEY LINER SERVICES – Crowley Liner Services, headquartered in Jacksonville, Fla., is a subsidiary of Oakland-based Crowley Maritime Corporation and is part of its liner segment. The corporation, founded in 1892, is primarily family- and employee-owned, and is engaged in worldwide logistics, liner services, contract towing and transportation, energy support services, ship assist and escort services, vessel management and petroleum and chemical marine transport. Additional information about Crowley and its subsidiaries may be found on the Internet at www.crowley.com.
About GT Nexus – GT Nexus is a leading provider of global e-logistics solutions that deliver unprecedented control and visibility to the complex processes of international transportation. GT Nexus enables customers to achieve breakthrough performance across a network of connected supply chain partners, including importers, exporters, freight forwarders, carriers and other participants. The companys three product lines – GT Nexus Orders, GT Nexus Planning and GT Nexus Execution – uniquely enable supply chain execution for customers by tying together complex processes and information across global partners. These include purchase order visibility, exception management and analytics, transportation planning, optimization, execution and shipment visibility. GT Nexus also provides the technology for the GT Nexus Network, a transaction platform integrated with a consortium of major ocean carriers who control over 40 percent of worldwide containerized shipping capacity. Members include APL, CP Ships, Crowley Liner Services, CSAV, Hanjin, Hyundai, K Line, MOL, NYK Line, Senator Lines, Wan Hai, Yang Ming and the Zim Israel Navigation Company. For more about GT Nexus, visit us at www.gtnexus.com.